Wednesday, October 2, 2013

Some Facts On Microsoft Helpdesk Software

We would unanimously agree that reliable after-sales support and customer help are the prime qualities that we look for in any product or service. Developing help desk software used to be a tedious affair for companies, owing to the fact that the costs for additional software or hardware sometimes run into millions of dollars. However, with the advent of web-based helpdesk software tools, the story has changed altogether.
Here, we give you a bird’s eye view of Microsoft helpdesk software - one of the most sought after tools in its category.

History

Microsoft’s service desk software was released way back in 2006 as part of developing its ‘System Center’ family of tools. The new arrangement mainly aims at reducing the time and effort involved in servicing help desk calls. An enhanced version of the same- namely Systems Center Configuration Manager was launched the following year, enabling IT administrators to set up and manage large aggregations of Windows machines.

Systems Management Server

The helpdesk tool from Microsoft is by and large web-based, riding and roaring on the exclusively engineered Systems Management Server (SMS) version 4. The new server is strengthened by the highly surveillant ‘Network Access Protection’ feature, which verifies that the client PCs have the latest security updates. In case it is found that the client PC’s security regime is not updated, access to the corporate network shall be denied, but users shall be frequently notified through pop-up messages.
Moreover, the new service desk software is integrated with other tools, in such a way that the helpdesk can readily decipher issues, diagnose them, provide solutions and keep the client better informed without having to make extra calls or emails.

Competitors

Well, Microsoft is not the sole player in the category. Spiceworks is one good competitor who provides free help desk apps that enable customers to send requests to the support department of the concerned company via email or the Internet. Alongside, this platform also allows the businesses to develop and customize a self-service IT help desk portal.
SysAid is yet another web-based helpdesk tool, through which customers can use the hotkey command or end-user portal for submitting service requests. The requests are routed in accordance with the organization's priorities and preferred parameters. Moreover, SysAid offers an exclusive knowledge database, enabling technicians to find instantly, appropriate solutions to customers’ queries.
Despite such stiff competition, Microsoft helpdesk software platform indeed rules the market, thanks to its stability and error-free programming.

2 comments:

  1. Great info! Its really great job for sharing this blog Desktop Support Technician .

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  2. Wow!! you have posted nice about help desk software. I am finding similar post through online and found an awesome source for Contact Center Software. I liked your post. Please keep it up.

    ReplyDelete